Refund policy
Return & Refund Policy
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To start a return, contact us at luchofortin@outlook.com.ar with your order number and the reason for the return. We will provide instructions on how to proceed.
Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as final sale
- Personalized or custom-made products
- Items returned without prior authorization
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at luchofortin@outlook.com.ar with photos of the item and your order number. We will offer a replacement or full refund at no additional cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Order Cancellations
Orders can be cancelled within 12 hours of purchase, before the order has been processed and shipped. After this window, we are unable to guarantee cancellation as the order may already be in transit to our fulfillment partner.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at luchofortin@outlook.com.ar.